Policy

Shipping & Delivery

Carefully handled and reliably delivered — your order is taken care of from confirmation to your doorstep.

2–4 Business Days

We deliver orders within 2–4 business days across Egypt.

Order Confirmation

Once your order is placed, you’ll receive a confirmation message with your order details.

Nationwide Delivery

We deliver to cities and towns across all Egyptian governorates.

Delivery Timeframe

All orders are delivered within 2–4 business days across Egypt. Delivery times may vary slightly depending on your location, weekends, public holidays, or periods of high demand.

Once your order is ready for delivery, our courier will contact you using the details provided at checkout.

Shipping Fees

Shipping fees are calculated based on your delivery location and will be displayed at checkout.

Order Tracking

After placing your order, you’ll receive a confirmation message with your order information. Our delivery partner may also contact you when your order is on its way.

Delivery & Inspection Policy

We want you to feel confident when receiving your order.

You are welcome to check your order before making payment to the courier. Please take a moment to ensure that the item matches your order and is in good condition before completing your payment.

Address Changes

If you need to update your delivery address, please contact us as soon as possible after placing your order.

Once your order has been dispatched, changing the delivery address may no longer be possible.

Our Promise

From the moment your order is confirmed to the moment it arrives at your door, we’re committed to making your experience smooth, secure, and effortless.

Returns & Exchanges

We want you to love your purchase. If something isn't right, we're here to make the process simple and seamless.

48-Hour Window

Submit your return or exchange request within 48 hours of delivery.

Easy Exchanges

Exchange your item for a different size or color, subject to availability.

Original Condition

Items must be unused, unworn, and returned with all original packaging and tags.

InstaPay Refunds

Approved refunds are processed within 14 business days.

Return & Exchange Window

You have 48 hours from the date of delivery to request a return or exchange.

Please note:

Your request must be submitted within 48 hours of receiving your order.
Requests submitted after this timeframe will not be accepted.

Request Conditions

Only one return or exchange request per order is permitted.

If you would like to return or exchange multiple items from the same order, please include all items in the same request.

Product Eligibility

To qualify for a return or exchange, items must:

Be brand new, unused, and in perfect condition
Include all original packaging, box, dust bag, and tags
Show no signs of wear, perfume, damage, or alteration
Be requested within 48 hours of delivery

ITEMS ON SALE ARE NON-REFUNDABLE — EXCHANGE ONLY.

How to Request a Return or Exchange

To request a return or exchange, simply send us a DM through our social media pages within 48 hours of receiving your order.

Please include:

Your order number
Whether you would like a return or exchange
The reason for your request
Clear photos of the item, if applicable

Our team will review your request and contact you with the next steps and let you know whether it has been approved.

Approval & Collection

Once your request has been reviewed and approved, our team will arrange the next steps for collection.

The item must be returned in its original condition and packaging. Courier and handling fees may apply depending on the case.

Refunds

Approved refunds are processed within 14 business days after the returned item is received and inspected.

Refunds are issued via InstaPay or bank transfer only.

Cash refunds are not available.

Exchanges

We offer exchanges for different sizes or colors, subject to availability.

The exchange process follows the same request and review procedure. Once approved and the original item is received and inspected, the replacement item will be arranged for delivery.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us through DM within 48 hours of delivery.

Send us your order number, a brief explanation, and clear photos of the item. Our team will review the issue and contact you with the appropriate solution.